Refund Policy
This policy describes the basic scope and handling of refund requests for digital courses and related services; it is not an automatic refund promise.
Effective date：
Eligibility
Requests are reviewed case by case using the product-page terms, delivery status, account usage, service performance, and applicable rules. A request that meets the displayed conditions and passes review may proceed to refund handling.
Non-Refundable Cases
A request may be declined for substantially accessed or delivered digital content, completed consulting or bootcamp services, accounts that violate usage rules, or cases clearly described as non-refundable where permitted by law.
How to Request
Use the site contact channel and provide order-identifying information, the purchased item, the reason for the request, and only the supporting details needed for review. Never send a password or full payment credentials through a public channel.
Review Process
After receiving a request, we review the order, delivery, and access records, ask for necessary clarification when needed, and communicate the outcome or next required step.
Processing Time
After approval, we will initiate handling as promptly as practical. Actual progress and settlement depend on the original payment channel and relevant institutions, with no fixed-day promise; subject to review and payment provider processing.
Course Access After Refund
After a refund is confirmed, access to courses, materials, communities, or other benefits associated with the order may be removed. Downloaded or cached protected content remains subject to the Terms of Service and Copyright Notice.